How To: Improve the performance of an underperforming employee

One of the trickiest parts of being a boss is handling an employee who isn't performing up to their potential. This video features tips from a business consultant on how to handle these situations, focusing on having a conversation with the employee about their performance, handling the situation calmly and effectively. Hopefully, if you follow these tips, then you won't have to take the unwelcome step of firing the employee.